Freight Forwarders: Stop Wasting Hours on Documentation Packets
PacketOps assembles complete, compliant export & import packets — fast, accurate, and done-for-you.
Forward your documents to your PacketOps inbox. We handle HS-code checks, certificates, packet assembly, and pre-alerts. Every shipment is reviewed by AI + human QC to prevent errors, delays, and compliance issues.
No software. No integrations. Just flawless packets delivered on time.
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Shipment Paperwork Is Killing Your Throughput
Every shipment depends on accurate paperwork — and even small mistakes cause delays, rejections, and unnecessary costs.
The Daily Reality:
  • Documents scattered across long email threads
  • Missing certificates, incorrect HS-codes, mismatched invoices
  • Teams chasing clients for corrections
  • Staff overloaded and burned out
  • Cut-off times missed → storage, demurrage, unhappy customers
  • Compliance risks without standardized processes
PacketOps turns this chaos into a clean, predictable workflow
How It Works
PacketOps uses a hybrid workflow combining powerful AI with trained global documentation specialists. Our system identifies, checks, and assembles documents automatically, while our operators verify accuracy, chase missing items, and ensure compliance before packets are delivered.
No software. No integrations. Just register and start using it.
1. Send Your Docs
Forward all your shipping documents directly to your dedicated PacketOps inbox. Simple and seamless.
2. Automated Processing
Our intelligent system performs HS-code checks, identifies necessary certificates, and initiates packet assembly.
3. Expert Review & QC
Every packet is validated by AI and finalized with a meticulous human quality control review by specialists.
4. Compliant Packet Delivery
Receive a flawless, compliant export/import packet, ready for immediate use, directly to your inbox.
What's Included
PacketOps takes over the documentation load while keeping your shipments compliant, accurate, and fully organized.
Centralized Document Intake & AI Processing
All shipment documents are routed to a dedicated inbox for automatic detection, HS-code validation, and compliance checks.
Expert Human QC & Follow-Up
Our specialists verify accuracy, request missing certificates, and correct errors, ensuring meticulous quality control.
Standardized Packets & Proactive Alerts
Receive clean, consistent packets for every shipment, along with timely pre-alerts and reminders for consignees.
Secure Archiving & Data Safety
Benefit from encrypted storage with flexible retention options, built to meet strict legal and audit requirements.
Standardized Summary Cover Sheet
Every packet includes a clean summary sheet with key shipment details, document checklist, HS-code notes, QC confirmation, and cut-off reminders—making packets easy to understand, audit, and share.
Why Freight Forwarders Choose PacketOps
Error Reduction & Compliance
Validated documents, correct HS-codes, certificate checks, and consistent packets reduce rejections and customs issues.
Stop Chasing Documents
We gather, organize, and clean all documents automatically.
More Time for Growth
Free your ops team to focus on bookings, customers, and revenue.
Scalable Capacity
Handle growth and seasonality without hiring or training staff.
Professional, Consistent Documentation
Clean, standardized packets across every shipment.
Built for Small & Mid-Size Freight Forwarders
PacketOps is made for lean teams handling 50–1,000 monthly shipments who need professional documentation support without hiring or expanding staff.
Overloaded Teams
Ops staff stretched thin with repetitive admin.
Works With Your Systems
Compatible with CargoWise, Magaya, Logitude — or simple email workflows.
Compliance & Consistency
Struggling with packet accuracy, HS-code requirements, or certificate validation.
Our Compliance-First Approach
Documentation errors cause delays, rejections, demurrage, and client frustration. PacketOps uses a compliance-first workflow to ensure your shipments move smoothly.
HS-code validation & invoice/packing list matching
Certificate requirements & country-specific compliance
Bill of Lading/Air Waybill consistency checks
Missing document detection & automatic follow-up
Final accuracy review before delivery
Every packet is reviewed by a trained documentation specialist prior to release.
What Forwarders Say
"PacketOps reduced our document prep time by 70% and eliminated most of our carrier rejections."
— Ops Manager, Miami Forwarder
"We scaled from 80 to 320 shipments/month without hiring more staff. The packets are clean and consistent."
— Managing Director, Texas Freight Broker
Simple, Volume-Based Pricing
Choose the plan that fits your shipment volume. Every plan includes AI-assisted validation, human QC, standardized packets, and pre-alert drafting.
Starter
For lean teams getting support in place
  • Up to 75 shipments/month
  • All core features
  • Dedicated documentation inbox
Growth
For forwarders scaling operations
  • 75–250 shipments/month
  • Priority processing
  • Enhanced support coverage
Scale
For high-volume or multi-branch operations
  • 250+ shipments/month
  • Custom workflows
  • Dedicated account manager
Secure, Encrypted, Audit-Ready Storage
PacketOps protects your sensitive commercial and client information with robust security measures throughout the entire process.
Key Security Highlights:
End-to-End Encryption
All data is secured with robust encryption during upload, processing, and delivery.
AES-256 Secure Cloud Storage
Industry-standard AES-256 encryption provides a highly protected environment for your files.
Private, Isolated Inbox
Each client receives a dedicated and isolated inbox for complete data privacy.
5-20 Year Retention
Flexible options to meet specific audit and compliance needs.
Complete Audit Trail
Transparent and verifiable records of all document activities available on request.
Your data is confidential, protected, and always accessible when you need it.
Frequently Asked Questions
Do you need access to our TMS?
Not to start. Most clients just forward documents to PacketOps. We integrate seamlessly with your existing workflow.
Do you handle both export and import?
Yes — we support both export and import workflows, providing complete documentation services for all your shipments.
Can we test it first?
Absolutely. We offer a free documentation cleanup for one past shipment so you can see the quality firsthand.
Do you replace our team?
No. PacketOps supports your team by removing the paperwork burden, allowing them to focus on higher-value activities.
Who is responsible for compliance?
PacketOps assembles, validates, and organizes your export/import documentation, but final compliance approval remains with the freight forwarder or customs broker. We help you avoid errors — you maintain control of compliance decisions.
Do you handle dangerous goods, perishables, or compliance-heavy shipments?
Yes. PacketOps supports DG cargo, temperature-controlled shipments, and multi-leg routings. These shipments undergo enhanced QC and compliance checks.
What happens if a document is missing?
We automatically detect missing or inconsistent documents and notify you immediately.
Can you work directly with our agents or suppliers?
Yes. We can receive documents directly from agents, suppliers, or clients using your dedicated PacketOps inbox.
Ready to Eliminate Documentation Headaches?
See how PacketOps can streamline your workflow. Try a free documentation cleanup or book a quick walkthrough.
Join freight forwarders who have already eliminated documentation chaos and reclaimed hours of productive time every week.
PacketOps
Professional Documentation Services for Freight Forwarders
Contact us: +1 997-9933-1000